Michigan
Spring Move-Out Program
Frequently
asked Questions
UofM
Spring
Q. What exactly
does John’s Pack & Ship do and how does student move-out typically
work at
We set
up a “move-out” station in the lobby of nine residence halls. A student
will come to a station and buy a couple of boxes and tape. After packing a box or two they bring them
back to the station on a pull cart, which can be borrowed from the front desk. The station attendant will give them a ticket
to fill out for each box. One copy of
the ticket is attached to the box and a copy is retained by the student as a
receipt. Payment is then made for the
service requested. This routine is
repeated over the course of several days.
Q. Do you pick up
from the students’ rooms?
Since we have a station set up in the lobby of every major
residence hall, we do not come to the room unless a student has something that
cannot be brought to the lobby on a pull cart.
Carts are available at the front desk.
Stations are set up in Markley, Lloyd, Couzens, Stockwell, Mosher
Jordan, Bursley, East Quad, West Quad, and South Quad. Unfortunately, we do not have the manpower to
send people to assist with packing in students’ rooms. Pack your own
non-fragile items (i.e. books, bedding and clothes) and bring them to us in the
lobby on a pull cart. If you do not live
in one of the halls listed above, please call us to schedule a pick-up
appointment. We only set up appointments
for students living in halls that do not have a move-out station or if the
student is moving prior to the opening day of the station in their hall. Appointments are scheduled in the mornings
between 9 and noon, but we cannot schedule specific times. We will call the student the night before
their pick up to confirm.
Q. Can someone come to the room and do an estimate?
Unfortunately not, but our web price guide can help
you get an idea. The average bill for a
student using our storage service is $250. There is no minimum and no advance
payment is necessary.
Q. What will you
pack?
We
pack fragile items such as computers, stereo equipment, bicycles, TV's, VCR's
and microwave ovens, for safe shipping or storage using foam-in-place or bubble
wrap and peanuts. We assume 100% liability for damage to any item entrusted to
us for packing. Unless you have all the original packaging materials, do not pack
fragile items yourself. We cannot
insure them if they aren’t in the original packaging. We do not pack non-fragile items such as
books, clothing, or bedding.
Q. Where are the fragile items packed?
We transport them to our
store in a box and packaging is done there.
Q. Does everything have to be boxed?
No. Large, non-fragile items such as bikes,
desks, futons, beds, lofts and refrigerators do not need to be boxed. They might get dirty or scuffed. Beware that furniture
made of particle wood is not insurable. In the event of damage to these items, only
the storage fee is refundable.
Q. Can we use our own boxes?
Yes. Storage fees are still charged according to
the size and weight. Use the
18”x18”x24” as the standard.
Q. Can we just buy packing materials from the station?
Yes. Boxes, tape, and bubble wrap are for sale at each station. We can also deliver supplies before the
stations are open. Place orders on-line
from our home page.
Q. How do you charge for storage and what is included in the
storage cost?
We price by the item for
storage. A standard large moving box
(18”x18”x24”), weighing
less than 50 lbs, costs $25. The price includes
pick-up, storage for the entire summer, $50 of insurance and campus-wide
delivery in the fall. It does not include the cost of the box (a
large box is $4). See www.moveum.com
for a complete price list.
Q. How can I store Jaffa blocks, roller/plastic drawers,
under bed containers and other plastic totes?
Do they have to be boxed?
No. All of these items can be stored as is. Economize space by packing other belongings
in them. Jaffa’s can be easily disassembled and placed in a large box
with space to spare for additional storage.
Drawers with rollers should have their wheels removed, if possible, and
stored in one of the drawers. We will
shrink wrap or tape the drawers shut.
Plastic containers can be grouped together in bundles so that they are
approximately 18” x 18” x 24” and therefore are charged the
$25 storage fee.
Q. Should we use the climate-controlled facility?
It is not necessary for
either electronics or clothing.
Q. What if I am moving
out before the opening date of the station in my hall?
Please
call and schedule a pick up appointment.
Once the station is open in your hall we will not make an appointment to
pick up there.
Q. Are my belongings insured?
All shipped parcels are
automatically insured for $100 and stored items for $50 each. Additional insurance may be purchased for $1
per $100. Insurance can be confusing. Please review with your student how much
insurance to purchase. Particle wood furniture is not insurable.
Q. What does the
insurance cover?
Liability
for each parcel is limited to the market value up to the amount indicated on
the ticket. If no value is listed, the default value is $100 for each shipped
item and $50 for each stored item.
Fragile items packed by students without all the original packaging
materials are insured for loss only.
Q. How long do I
have to make a claim?
30
days from delivery.
Q. How much does it cost to ship something?
A typical large box
weighs 40 pounds. The price for shipping
it to IL is $31, to NY or NJ is $35, and to FL is $52.
Q. What are my
shipping options?
We use
Q. How long does
shipping take?
Most
destinations can be reached within 3 to 7 days.
Q. Is it OK to ship some things and store others?
Yes. A separate ticket is filled out for each
box/item.
Q. When we pre-register, is it for a specific date?
If the student is in one
of the halls that has a station, they can come any day or on multiple days
during the move-out period. For these
students, pre-registration is just a courtesy for our planning. Go online and enter the most likely date, but
come to the station any time.
Station hours for each hall are posted at
the residence hall front desk and at our web site.
Q. What if
there’s no station in my Hall? (e.g. Baits, Oxford, Barbour, Newberry,
Fletcher or Northwood)
Call us and schedule an
appointment for both a packaging supply delivery and a pick up.
Q. When and where are the stored items returned?
Items
are returned to the new residence in the fall.
Specify a delivery date and address on the activity ticket. If the new address or move-in date is not
known at move-out time, contact us before August 1st with this
information. If you are moving back into
a residence hall, a date does not need to be specified. Since we are under contract with UM Housing,
we deliver to the dorms before students return. Most residents in University housing will find their belongings in
their room when they return in the fall.
Some are required to retrieve them from the hall’s package room.
Q. Do you offer
in-room delivery off campus?
Normal
delivery is to the front door for houses or to the apartment door. Some
sororities allow for early in-room deliveries.
We will contact you during the summer if this option is available at
your sorority.
Q. What if I store my belonging and later decide to not
return to Michigan in the fall?
We can either continue
to store your belongings for an additional prorated fee or ship them to a
forwarding address.
Q. What forms of payment do you accept?
Cash, checks and major
credit cards.
Q. Can a student use a parent’s credit card?
Yes, but the card
information must be here with the student.
In addition to the credit card number and expiration date, they will
also need the billing address and the security code from the card.
Q. When is payment made?
Full payment is made
when the items are received by John’s Pack & Ship.