Scheduling a Pick-up

When you order a pick-up, our guys will come right to your room and carry everything down to the truck for processing at our warehouse (packing, storing, shipping, cleaning).

The reservation fee is $20 (non-refundable). You must order three days before your desired date or late fees apply (see price guide); you cannot order a pick-up for the next day after 5 p.m. nor can you order a same-day pick-up.

You must have separate pick-up orders if we are serving you on different days.

Customers need to have their belongings packed and ready to go when we arrive. We may not be able to reschedule if you are not ready.

If something doesn't fit in a box or needs professional packing you can give it to us as is. We will transport it carefully and take care of it at our store.Fragile items must be professionally packed in order for us to insure them against both damage and loss, unless you have the original boxes with styrofoam inserts. Otherwise, these items can be insured for loss only.

Important! We do not do personal pick-ups in dorms with open satellite stations during spring move-out week in April.

Can I choose my pick-up time? How does it work?

When you schedule, you will choose a three-hour window of time during which you or a designated representative must be available to meet our truck team. We do our best to arrive during the pick-up window selected.  Give us details about your time restrictions in the comment box at check-out and we will do our best to accommodate your needs.

Will you come up to my room to get my stuff?

Yes! For personal pick-ups  we do pick up from the rooms. 

Exception: Once satellite stations open in select residence halls every April, we cannot go to up to the rooms in those locations; it is our peak week of the year.  We will make exceptions for handicapped students.

Can my housemates and I share one pick-up reservation? You’re coming to the same place at the same time.

Each customer must place his or her own pick-up order. This creates a secure and accurate account so that we can print labels and track your inventory.

When do pick-ups happen?

During finals week every April, pick-ups occur between 8am and 1pm, Monday through Saturday.

At all other times, they happen between 9am and 5pm. 

Do I have to be there when you come to pick up?

You or a trustworthy representative needs to meet us to make sure everything goes well. Call us if there's an issue with this and we will do our best to help you find a solution.

How far in advance should I schedule my pick-up? Can I change it once it’s ordered?

We recommend you schedule your pick-up as soon as you know the date. However, the reservation fee is non-refundable.

You can change your pick-up date without penalty up to two days beforehand. If you schedule or make a change the day before the pick-up, there is a $20 surcharge; after this time, the surcharge is $35 if we can accommodate you in the planned truck route.